Jackie Nickell

    Jackie Nickell

    My Client Testimonials

    Jackie is one of the nicest people we've ever worked with. We appreciate her so much! Loved working with her. She is incredible! Made the process of selling my deceased dad's house bearable. ~ Sherry, Lawrenceburg KY
    I first met Jackie in 2010 when we purchased our home. During that purchase I was so impressed with Jackie's knowledge of real estate and her ability to tackle and resolve ANY issue that came up that it was a easy decision when I decided to sell. There just wasn't anyone else I would have called. When you've had the best in the business why go anywhere else? We had so many obstacles during the sale, but each and every time I was comforted in knowing that Jackie was in control. She amazed me over and over again. When I thought things were bleek and hopeless Jackie kicked into action and resolved problem after problem and not once did she miss a step. If you are buying or selling Jackie Nickell is your realtor! She is simply THE VERY BEST. ~ Rebecca Quire- Knoxville, TN
    During the whole home buying process Jackie Nickell was extremely responsive, always there to answer questions whenever we needed answers. As a new home buyer, she always explained things clearly to me and made sure I understood. She was always candid, honest, and never pressured us into anything. She was a pleasure to work with, and made a stressful process, much less stressful. Anytime we wanted to look at a house she made it happen, even on short notice. We looked at several in this difficult market, and definitely appreciated her showing properties to us on the evenings and on weekends when necessary. This made all the difference for my husband and I since in a difficult market you have to act quickly. She was easy to talk to, not intimidating, and attentive to our needs. I would definitely recommend Jackie Nickell as a realtor. She is fabulous! ~ Carrie Nichols, Lawrenceburg
    Jackie rates an 11 on a scale of 1-10. Very knowledgeable about everything not just real estate. Very straight forward and trustworthy. Jackie went above and beyond for us. ~ Scott and Tammy Griffin. Pike Road Alabama
    I discovered Jackie about 18 months ago because my previous Realtor was hurting the selling of a house instead of helping. Jackie had a great background and already proved herself before. We are on our 3rd buy/sell with Jackie. I hope she continues to sell property so I can continue to have her has a realtor. Thanks Jason and Crystal ~ Jason and Crystal Frankfort KY
    She was great. Took care of everything I asked and kept my best interest in mind the whole time. ~ Cody maynard
    Jackie was WONDERFUL. She was extremely helpful, great personality and so easy to work with. She worked hard to see the process through to obtain the best results for us. So glad I chose Jackie! ~ Phyllis-Monee IL
    Jackie Nickell, from our first conversation to our closing and beyond has been absolutely TOP NOTCH. She truly cared about our well being and happiness and I could trust and rely on her honesty throughout the entire process. I could not have chosen a better person to represent us in the buying and selling of our home. ~ Lori Miller, Lawrenceburg, KY.
    Jackie did an awesome job and we worked well together. My other comments say it all, when I say she has become a good friend in the process. ~ Sara Harvey, Lawrenceburg, Ky
    Jackie is a gem. She is a complete asset to your office. She went above and beyond for us. She called and got estimates for us on things we needed to have done outside her realm. She was with us every step of the way and gave us updates as they were available. You can tell she really loves her job. I felt as if she fought for us as her clients. Living in a small town you want someone to give you a hometown feel....Jackie did just that! ~ Jeremy and Kerstin Peach
    Jackie was very knowledgeable of area and County. Jackie offered open house early in the sale. She provided valuable suggestions to increase traffic and potential sale of home. ~ Jason Watson Lawrenceburg KY
    We had the privilege of getting to know Jackie after a showing of a house and decided to stick with her as our agent. Jackie is very knowledgeable and works hard to meet the customers needs! Happy to have the opportunity to meet her. She went above and beyond to help us with the process. Can easily call Jackie a friend! ~ Heather Penn Bagdad, Ky
    Jackie's knowledge of local processes was excellent. I had called her to recruit her for my help in finding a property and by chance she ending up servicing as a dual agent for me as a buyer and the seller. I am fully convinced Jackie Nickell s real skill was to find a way to make sure all the processes were handled professionally and fully by someone who you feel like has been a friend for a long time. Un assuming and straight forward to get the jobs done that made my purchase process easy. She was on the job, working with appraisers, plumbers, pest inspectors and home inspectors. All the while keeping me fully informed at every turn. I would recommend Jackie Nickell s services to anyone. If she wasn't with Century 21, I would recommend they go to her over the business she was working for. Better hold on to this one and pay her well! ~ James Summitt, Lawrenceburg, KY
    Jackie is one of very few realators we would trust or use to buy or sell ~ Dan Makowski Lawrenceburg ky
    I absolutely loved working with Jackie Nickell. She knows what she is doing and does it well. I would recommend her to anyone I know looking for a home! ~ Katelyn Welch, Frankfot
    Luck of the draw. Great lady very professional, and has a awesome ability to manage complex situations when they araise. Very patient and steadfast. Could not have may through the process without her. Thanks Jackie, Sincerely, John Henry Allen USMC - retired ~ John Henry Allen IiI LOUISVILLE
    Jackie is an excellent, experienced realtor who pays attention, gives her all, and gets the job done.   My husband and I recently made our first real estate purchase of 173 acres of farm land.  We knew about land quality, but not so much the real estate process. Jackie walked us through the contract process, securing a lender, working with agriculture loans, negotiating, coordinating with banks and lawyers, and closing. Jackie was a great asset with her extensive knowledge of the Lawrenceburg area, plan reading, and farm land. She literally got down in the weeds with us as we explored the property on her Ranger. Jackie was so patient with us as we waited several months on our USDA farm loan during the government shutdown.  Throughout that time, she kept in touch via text and email. Besides all that, Jackie always went above and beyond for us, for example taking pictures of our special moments and clearing brush with a chainsaw so we could gain access to a back field. We highly recommend Jackie Nickell for your next real estate endeavor. ~ Janet and Jonathan Ferguson, Lawrenceburg
    We loved working with Jackie when looking to purchase so it was an easy choice to ask her to help us sell as well. She listened to what we had to say and offered input when needed, and we never felt pressured to do anything we weren't sure about, and she always had an answer for us with questions or she was willing to find out for us in a timely manner. I would use Jackie again in a heartbeat for any other sales or purchases. She was a great find! ~ Ashley, Lawrenceburg, KY
    Jackie Nickell was very friendly and helpful with the entire process! She was always available to answer questions and address any of my concerns. I would recommend Jackie for anyone interested in purchasing a home or placing a home for sale. ~ Sandi Clark - Louisville
    Jackie has helped my family and I with the purchase and sale of other properties . Those experiences were also handled perfectly . She recently help with the sale of two houses via phone and text due to my family and I moving out of state . Moved to fla decided wasn't right for us . I contacted Jackie she would go look at property and video the home . She would measure rooms anything we ask of her she did . We put all are faith and trust in her to help us find a nice home for my 82 year old mother and she did . We will always be very grateful ! I just can't say enough good things about her we just love her ! Thanks again Jackie for everything that you have done for me and my family ! ~ Teresa Summitt Lawrenceburg
    We cant say enough how extremely grateful we are to have had Jackie Nickell through out this entire purchase! Shes the best!! ~ Daniel & Bobbie Carriss: Lawrenceburg Ky
    Jackie is the bomb! Seriously! ~ Sam
    Jackie is the only realtor we will use for any of our future home purchases/sales! We adore her! ~ Ashley Engle Lexington
    Jackie has helped us ever since we moved to Lawrenceburg. She has also helped my mother buy a house here. She is always ver professional and courteous! We love Jackie she just gets the job done! ~ Sarah Rader , Lawrenceburg KY
    I cannot say enough great things about Jackie Nickell! She is absolutely wonderful and a pleasure to work with. She was always just a text, call, or visit away whenever I had a question, and went above and beyond to help me out and make the experience of selling my house an easy and pleasant one. Jackie listed my home and had me an over asking price offer within 2 days! She is extremely knowledgeable and knows the market like no other. I would highly recommend her to anyone looking to sell or purchase a home! You will not be disappointed! ~ Valerie Roberts, Lawrenceburg Ky
    We would like to thank Jackie for expertly navigating the purchase and sale of this home, saving us thousands dotting every I and crossing every T. Without a doubt the finest realtor we have every had in our corner who will look after your best interests. ~ Dan and Pam Makowski
    Jackie is wonderful to work with for selling or buying. She makes you feel like family and is helpful in her explanations throughout the entire process. We would work with her again and again if given the chance. ~ Samantha and Evan Peters, Shelbyville KY
    When it came time to sell our estate property we knew we wanted Jackie's help. Not only did she help us with finding our home last year but she is extremely easy to work with. On this property we already had a buyer lined up but asked Jackie to help with communications and all paperwork. She was wonderful as always. If you are looking for a realtor who is trustworthy and great to work with, Jackie is definitely the one you should speak with! Thank you Jackie Nickell for all of your help. We appreciate you! ~ McFarland Family, Lawrenceburg, KY
    Jackies range of local knowledge was a big help. Her friendly style made it seem like we were dealing with ablong-time friend. She anticipated things that would be important to us and guided us through everything very well totally comfortable from start to finish. ~ Rad and Sandra, Lawrenceburg, KY and Punta Gorda FL
    Jackie Nickell was hands down the best realtor ever! She was very helpful and guided us through the entire process of buying our first home. She went above and beyond to assist us in every possible way and much more. There are no words to describe how grateful we are to have found her. I would recommend her to anyone and everyone! :) ~ Shannon O'Neal, Harrodsburg
    We could not have been happier with Jackie as our realtor! She was knowledgeable, approachable, easy to talk to, a go-getter & professional. She was on the spot getting electricians, plumbers & other trades people that we ended up needing to do work on the house during this process. We could not have been happier! I would recommend Jackie to anyone looking to sell or buy a home! Thank you, Jackie!!! ~ Patty & John Paul Morse, formerly of Lawrenceburg, KY
    Listing, showings, follow-up, and sale all went smoothly and I would highly recommend Jackie Nickell when considering an agent. Excellent local knowledge and superior communication. ~ Jim Misheff, Lawrenceburg
    Jackie Nickell went above and beyond for my wife and me. She worked diligently to find a property that fit the criteria we set forth to her. She was/is always pleasant and fun to be around. Most importantly she is trustworthy! She is not just interested in the sale, she wants to make sure you are finding a home that its your needs and is a quality purchase. We were actually interested in a more expensive/bigger home at first but she brought us to a smaller property which just felt like home to us as soon as we stepped in the door. I will whole heartedly recommend Jackie Nickell to anyone and everyone that needs the services of a real estate agent. She is the best I've ever worked with. ~ Michael & Jamey Robinette (Lawrenceburg, KY)
    We chose Jackie as our realtor because she knows this area of Ky well. She was honest with us when we bought the home where we reside now. She is a friendly, honest woman and we will use her again if we decide to sell this property. ~ Tina Terry Lawrenceburg KY
    Insist on using her for any buying or selling needs in this area! ~ RON, Lawrenceburg, KY
    I chose Jackie, first off, because she sold me my house. I first met Jackie I was meeting her at another house, that I was interested in. After we had went thru the house, I had realized that it was not for me, but Jackie came prepared with other properties that she, and her office had. She showed each one to me, and all the while asking me questions of what it was that I was interested in as, type of house, setting, and low and behold, in the stack of properties she had brought, was the perfect home for me, and she stuck with me thru the whole process, kept me informed, and in the end, was at the closing with me, she was very professional. So I chose her, because she I felt, was the best person to sell my perfect house. ~ Jerry Ford: Pataskala Ohio
    We worked with an agent prior to finding Jackie and didn't have a good experience. That agent came highly recommended. We couldn't have been happier to find Jackie as she lived up to the positive reviews I read about her online. Working with Jackie was refreshing, much less stressful and we genuinely appreciate her as a person. She's just great; down to earth, approachable, and low-stress... all great qualities to have when making a big life decision! ~ Kate B., Frankfort, KY
    I had a very satisfying experience with Jackie. ~ Art Duncan Lawrenceburg
    We feel very fortunate to have found Jackie. She was a perfect fit for finding our home, and helping us transition to the area. ~ Joe and Jane Davis, Harrodsburg
    Jackie has a proven sales record, my company would not consider anyone else! ~ Pride Built Homes, LLC. Lawreceburg, KY
    Jackie is awesome! ~ Shelby County
    Jackie took care of us and kept our interest in the forefront of her mind. She was patient and extremely prompt in communication. She explained everything in detail, helped us through inspections, and was an active agent in all matters that were necessary to close quickly. She is extremely knowledgeable and we would recommend her to anyone looking to buy or sell in the area. ~ Samantha and Evan Peters, Shelbyville
    Jackie's knowledge of local farm property and online advertising helped sell our home and farm quickly. She answered our questions and helped us through the transition. We have already recommended her to a friend. ~ Cynthia Bates
    Great agent, thorough and knowledgable. ~ Lori Davidson
    Trust worthy friend with my best interest at heart. Not driven by commissions but knows if you take care of the buyer from start to finish the rewards will follow. Smart and honest. ~ Pam makowski
    We adore Jackie! Our family has been searching for a new home for a solid 10 months. She never gave up and was always there to show us anything we wanted to look at, as well as recommending other homes. In fact she found the home we wound up purchasing! She was always patient and very considerate with our kids too which was a huge blessing. I highly recommend her and would definitely use her in the future! ~ Beth & Tommy McFarland, Lawrenceburg, KY
    Jackie Nickell is an outstanding agent. I would recommend her to everyone and would seek her out for any future real estate needs. ~ john Shuttleworth Lawrenceburg
    Best agent and person ~ Davin caudill, versailles
    Jackie Nickell came up as a high recommendation from a very good friend of mine. She had nothing but good things to say about her and how she had previously helped their family. I quickly contacted her and she was very eager to help us right away. From the moment we met I felt very comfortable and it didn't take long for my four girls to fall in love with her! She was very knowledgeable about properties we were interested in and seemed to do her "homework" on any listing we inquired about. I knew that she was going to be completely honest with us and wasn't just out to make a sale. I appreciate her making our first home purchase very pleasant and will recommend her to anyone I know who needs to buy or sell a house! ~ Amanda Murphy, Lawrenceburg
    In this area Jackie is the most knowledgeable agent on property's, areas to purchase a home in. She is professional,friendly and knows every aspect of her business. I would encourage her Input on property purchases,her honesty is refreshing and knowledge make her the best of the best. Allen & Glenda Mitchum ~ Allen & Glenda Mitchum, Lawrenceburg KY
    Jackie is the best of the best! Her dedication and hard work is unbelievable! My husband and I wouldn't pick any other agent! You are truly lucky to have her as part of your team!!! ~ Sue Melanson Lawrenceburg, KY
    We chose her because she sold my brothers house. He and his wife were very happy with her and we contacted her and were impressed by her knowledge and enthusiasm. She said we would have no problem selling our house but we didn't really believe her. She was right - sold it in 4 days - almost to fast for us. Jackie was a real professional. We accepted one offer that had a contingency and she suggested we make the next best offer, still an excellent offer, our backup offer. When the first offer fell through, she made the backup offer our first offer and had no problems. It sold so fast that there wasn't time for an open house. She did a fantastic job for us. If we ever have another place to sell, she will be our agent. Jackie made selling our house very easy. It was a great experience due to her knowledge and help and advice. ~ Cathy Mullins, Lawrenceburg
    We have worked with many realtors over the years, but none as knowledgable and easy to work with as Jackie. She seemed to care as much about selling our house as we did, and she constantly went above and beyond to make it happen. We would recommend using Jackie to anyone looking to buy or sell in the area! ~ Pete and Annie Jones, Lawrenceburg
    Jackie Nickell should be the poster image for all realtors but I doubt there are many out there like her!!!!! ~ judith bibb lawrenceburg, ky
    I had delt with multiple brokers from other real estate agenicies and none of them seemed to get it, I was doing all the leg work and my experience was hell until i talked and met with Jackie Nickell! She was very easy to work with and went above and beyond anyone I have delt with in the past. This was my first home purchase and she helped me step by step through the process. I was lucky to have Jackie in my corner when it came to all the negotiations and inspections. I would recommend her to anyone who is looking to buy or sell a home! ~ Chris, L-burg
    Jackie did an awesome job.. ~ Patrick Gaines
    This was my second listing with Jackie and I would highly recommend her to anyone. ~ Patrick Gaines
    Jackie, is an honest, straight forward, professional! ~ Mike Lawrence, Lawrenceburg, KY
    Jackie was instrumental in helping my Father purchase a home in Lawrenceburg. She represented both the seller and buyer (us), and was always open, unbiased, and extremely helpful along the whole process. We never felt that she had any other interests above ours, and was always professional. I would use Jackie again in a heartbeat! ~ Frank DePaola (C/O Steven DePaola)
    Jackie is wonderful!!!! She has excellent knowledge base and is spot on with her estimates. She knew exactly how much the house would appraise for and I got it at perfect price! The house inspector she recommended was perfect. I would highly recommend her ~ Sheri Frost Salvisa
    Jackie, as per my previous experience was right on the money. She is incredibly pleasant, (and not phoney, it's genuine) very knowledgable and works hard. I could not think of anything negative or any suggestions to improve on her performance. She had the place sold in 1 day! ~ Michael Clark Georgetown Ky
    Jackie was very professional, friendly and easy to work with . she makes sure her clients are happy. Loved working with her and will definitely recommend her to everyone looking for a realtor. ~ Julia graves, lawrenceburg
    I would recommend Jackie Nickell to anyone with real estate needs. Jackie is professional, knowledgeable and very personable. I have refered my friends to Jackie when they are looking to buy or sell. ~ Judy Cornish, Lawrenceburg, Ky
    Jackie Nickell was a joy to work with. The kind of personality that is contagious. I felt like I've known her for years! She has all the attributes of a realtor that you may be looking for. ~ Sharon Haden, Lexington Ky
    I listed the property with Jackie after divorce in Feb. 2014. The property was located in a development that was floundering and in foreclosure. Jackie did not hesitate to list when I called and we quickly signed a listing contract. I would not have contacted anyone but Jackie to sell this property. It took 16 months to sell but that was not for lack of effort on Jackie's part. It was a dead zone. Thanks Jackie for your updates, your patience with my anxiety and most of all for calling me with closing date. YES. Thanks Jackie. ~ Ben M. Birdwhistell
    Jackie is excellent! Working with her was such a blessing. She worked really hard to sell our house and get us in our new one! She went above and beyond for us, and I am really thankful that we went through this process with her. ~ Leslie Hulsey
    We met Jackie when we contacted her on a home we wanted to view. We could NOT have hand-picked a better broker to aid us in this process! Jackie was WONDERFUL and very considerate and focused on what was best for us. The first time I met Jackie, I felt as though I had known her for years! We couldn't have done this without her! ~ Jamey Robinette - Lawrenceburg, KY
    Jackie Nickell was very easy to work with.She was very knowledgeable,personable, understanding and thorough.She showed great confidence in her ability to do a good job which gave my family and me confidence that things would go well. ~ Katherine Jeffries ( by James Jeffries --- son)
    Jackie is very knowledgeable of the area and market prices. She goes out of her way and works with utility companies and other service groups to solution issues in a manner suitable to both parties. ~ Larry Johnson
    She is a first class individual. We trust her advice and judgement. ~ Mike and Angie Lawrence
    Jackie was an excellent representative; she made sure all details were taken care of quickly and professionally. We could not be happier with her work. She was able to solve any problem or issue that came up, quickly and with excellent service references. She even solved a problem at our new house! Buying and selling real estate can be a tricky, stressful and difficult process. Jackie Nickel is an outstanding professional in her field and made every aspect smooth and easy. We have bought and sold other properties and never have had this level of excellence! ~ Richard Myers and Melinda Thompson
    I would definitely recommend Jackie Nickell to anyone. She is very knowledgable in what to look for when looking at homes as well as neighborhoods. She went way beyond what would have been needed to help us get moved into our new home. ~ Wilma Larrabee Lawrenceburg, KY
    Met Jackie over a year ago, and after speaking with her she knew us very well to know what to look for and after some road block's we were able to really concentrate and look at homes, we look at many and we finally found the one. Jackie Nickell's was with us all the ay and n top of everything. We've closed and it was painless. If I had to do it all again I'd want Jackie and her team there for me! ~ Barbara swihart, Frankfort, Ky
    Jackie nickel was very sweet and patience with me throughout the process of buying my home. I wanted to say thanks so much in everything she did for me. There is a few things still to be fixed at the house I bought and she is gonna help me take care of those things. Couldn't ask for a better agent. Thank u Jackie u rock!!!!!!! Would love for u to come see my house since I have gotten moved in ... ~ Jennifer Perry 121 Marcia dr Lawreceburg ky
    Jackie was great to work with in the purchase of our new home. We had tO close on the new home and move in a very short amount of time and Jackie worked tirelessly to keep two closings (sale of our home and purchase of our new home) on track. Thank you Jackie for your dedication and hard work. ~ Larry and Renita Clarke, frankfort ky
    Jackie approached the listing and sale of our home with our needs and concerns always evident and applicable in her dealings with us and the clients who visited our home. Jackie's professionalism made the experience iof us parting with a very major part of our lives for 26 years comfortable and as stress free as possible. When issues were identified she provided possible solution for us in order resolve the issue. It was a joy working with Jackie. ~ Larry and Renita Clarke, Lawrenceburg KY
    I wish I could have one of her in every place I deal in real estate! She is very knowledgable and great to deal with. ~ Lori Davidson, Lawrenceburg, Ky
    "We could not have been happier with Jackie as our realtor! She was knowledgeable, approachable, easy to talk to, a go-getter & professional. She was on the spot getting electricians, plumbers & other trades people that we ended up needing to do work on the house during this process. We could not have been happier! I would recommend Jackie to anyone looking to sell or buy a home! Thank you, Jackie!!!" Patty & John Paul Morse, formerly of Lawrenceburg, KY (Seller) 2 months ago
    "Jackie Nickell was hands down the best realtor ever! She was very helpful and guided us through the entire process of buying our first home. She went above and beyond to assist us in every possible way and much more. There are no words to describe how grateful we are to have found her. I would recommend her to anyone and everyone! :)" Shannon O'Neal, Harrodsburg (Buyer) 17 days ago
    "Listing, showings, follow-up, and sale all went smoothly and I would highly recommend Jackie Nickell when considering an agent. Excellent local knowledge and superior communication." Jim Misheff, Lawrenceburg (Seller) 2 months ago
    "Jackie Nickell went above and beyond for my wife and me. She worked diligently to find a property that fit the criteria we set forth to her. She was/is always pleasant and fun to be around. Most importantly she is trustworthy! She is not just interested in the sale, she wants to make sure you are finding a home that its your needs and is a quality purchase. We were actually interested in a more expensive/bigger home at first but she brought us to a smaller property which just felt like home to us as soon as we stepped in the door. I will whole heartedly recommend Jackie Nickell to anyone and everyone that needs the services of a real estate agent. She is the best I've ever worked with." Michael & Jamey Robinette (Lawrenceburg, KY) (Buyer) 2 months ago
    "We chose Jackie as our realtor because she knows this area of Ky well. She was honest with us when we bought the home where we reside now. She is a friendly, honest woman and we will use her again if we decide to sell this property." Tina Terry Lawrenceburg KY (Seller) 3 months ago
    "Insist on using her for any buying or selling needs in this area!" RON, Lawrenceburg, KY (Seller) 3 months ago
    "I chose Jackie, first off, because she sold me my house. I first met Jackie I was meeting her at another house, that I was interested in. After we had went thru the house, I had realized that it was not for me, but Jackie came prepared with other properties that she, and her office had. She showed each one to me, and all the while asking me questions of what it was that I was interested in as, type of house, setting, and low and behold, in the stack of properties she had brought, was the perfect home for me, and she stuck with me thru the whole process, kept me informed, and in the end, was at the closing with me, she was very professional. So I chose her, because she I felt, was the best person to sell my perfect house." Jerry Ford: Pataskala Ohio (Seller) 4 months ago
    "We worked with an agent prior to finding Jackie and didn't have a good experience. That agent came highly recommended. We couldn't have been happier to find Jackie as she lived up to the positive reviews I read about her online. Working with Jackie was refreshing, much less stressful and we genuinely appreciate her as a person. She's just great; down to earth, approachable, and low-stress... all great qualities to have when making a big life decision!" Kate B., Frankfort, KY (Buyer) 4 months ago
    "I had a very satisfying experience with Jackie." Art Duncan Lawrenceburg (Buyer) 5 months ago
    "We feel very fortunate to have found Jackie. She was a perfect fit for finding our home, and helping us transition to the area." Joe and Jane Davis, Harrodsburg (Buyer) 5 months ago
    "Jackie is awesome!" Shelby County (Buyer) 7 months ago

    Awards

      Professional Designations

        Local Insights

        Share My Page

        Go Mobile

        Want to take your search on the go and find nearby homes? Download my free mobile app.

        Goto Apple app store to download iOS app Goto Google play store to download the app